Entity description
A VoiceCall object represents details of a voice call between a client and a staff member. It includes information such as the call duration, status, direction, phone numbers, and recording details.
Properties
| Name | Description | Type | Example |
|---|---|---|---|
| uid | Unique identifier of the VoiceCall object | string | d290f1ee-6c54-4b01-90e6-d701748f0851 |
| duration | Duration of the call in seconds | integer | 120 |
| created_at | The time the call was created | string | 2021-07-20T14:00:00.000Z |
| updated_at | The time the call was last updated | string | 2021-07-20T14:00:00.000Z |
| status | The status of the call (incoming call, answered by staff, missed, answered by vonage) | string | answered by staff |
| direction | Indicates whether the call is inbound or outbound (inbound, outbound) | string | inbound |
| staff_uid | Unique identifier of the staff member who answered the call | string | d290f1ee-6c54-4b01-90e6-d701748f0851 |
| client_uid | Unique identifier of the client who made the call | string | d290f1ee-6c54-4b01-90e6-d701748f0851 |
| from_number | The phone number the call was made from | string | 183466347342 |
| to_number | The phone number the call was made to | string | 183466347342 |
| recording_url | Link to the call recording | string | https://example.com/recording.mp3 |
| call_summary | Text summary of the call | string | Client called to ask about their account balance |
| external_app_url | Link to an application page with additional details about the call | string | https://example.com/call-details |
| deleted_at | Time the call was deleted (null if not deleted) | string | null |
Example
{
"uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
"created_at": "2021-07-20T14:00:00.000Z",
"updated_at": "2021-07-20T14:00:00.000Z",
"duration": 120,
"status": "answered by staff",
"direction": "inbound",
"staff_uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
"client_uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
"from_number": "183466347342",
"to_number": "183466347342",
"recording_url": "https://example.com/recording.mp3",
"call_summary": "Client called to ask about their account balance",
"external_app_url": "https://example.com/call-details",
"deleted_at": null
}