Represents a smart reply generated by AI with different message formats for various communication channels.
Properties
Name
Description
Type
Required
uid
The unique identifier (UID) of the smart reply
string
Yes
created_at
The timestamp when the smart reply was created, in ISO 8601 format
string
Yes
updated_at
The timestamp when the smart reply was last updated, in ISO 8601 format
string
Yes
display
Contains display-related information for the smart reply.
object
Yes
reason
The reason why this smart reply was generated, providing context for decision-making.
string
Yes
payload
Contains the generated reply messages for different communication channels.
object
Yes
evidence
A list of supporting statements or facts that led to the generation of this smart reply.
array[string]
Yes
matter_uid
The unique identifier of the associated matter
string
Yes
Display Properties
Name
Description
Type
Required
btn_text
A human-readable title for the smart reply button.
string
Payload Properties
Name
Description
Type
Required
email_message
The generated reply formatted for email communication
string
Yes
sms_message
The generated reply formatted for SMS communication
string
Yes
FB_message
The generated reply formatted for Facebook messaging
string
Yes
other_message
The generated reply formatted for other communication channels
string
Yes
Example
JSON
{
"uid": "sr-d290f1ee-6c54-4b01-90e6-d701748f0851",
"created_at": "2025-02-04T14:00:00.000Z",
"updated_at": "2025-02-04T14:00:00.000Z",
"display": {
"btn_text": "Generate Reply"
},
"reason": "User needs clarification on pricing",
"payload": {
"email_message": "I need more details to send you a quote<br/>best regards,<br/>ramster",
"sms_message": "I need more details to send you a quote",
"FB_message": "I need more details to send you a quote",
"other_message": "I need more details to send you a quote"
},
"evidence": [
"User asked for price estimate"
],
"matter_uid": "7f8a9b32d4e"
}
