The StaffAISettings Object

StaffAiSettings

AI settings configuration for a staff member, controlling which AI features and recommendations are enabled

Properties

Name	Description	Type	Required
staff_uid	The unique identifier of the staff member these settings belong to	string	Yes
ai_recommendations	AI recommendations settings configuration for a staff member	object
smart_reply	Smart reply settings configuration for a staff member	object
created_at	The timestamp when the settings were created, in ISO 8601 format	string
updated_at	The timestamp when the settings were last updated, in ISO 8601 format	string

Ai Recommendations Properties

Name	Description	Type	Required
enable	Whether AI recommendations are enabled for this staff member	boolean	Yes
sub_options	Specific AI recommendation sub-options that can be enabled or disabled individually	object	Yes

Smart Reply Properties

Name	Description	Type	Required
enable	Whether smart reply feature is enabled for this staff member	boolean	Yes

Example

JSON

{
  "staff_uid": "f390f1ee-6c54-4b01-90e6-d701748f0852",
  "ai_recommendations": {
    "enable": true,
    "sub_options": {
      "next_best_action": true,
      "estimate": false,
      "scheduling": true
    }
  },
  "smart_reply": {
    "enable": true
  },
  "created_at": "2025-01-20T14:00:00.000Z",
  "updated_at": "2025-01-20T14:30:00.000Z"
}