The VoiceCall Object

Represents a phone call record, including participants, status, recording and audit timestamps.

Properties

Name	Description	Type
uid	Unique identifier of the VoiceCall object	string
duration	Duration of the call in seconds	integer
created_at	The time the call was created	string
updated_at	The time the call was last updated	string
status	The status of the call	string (enum: `incoming call`, `answered by staff`, `missed`, `answered by vonage`)
direction	Whether the call is inbound or outbound	string (enum: `inbound/outbound`)
staff_uid	Unique identifier of the staff member who answered the call	string
client_uid	Unique identifier of the client who made the call	string
from_number	The phone number the call was made from	string
to_number	The phone number the call was made to	string
recording_url	Link to the call recording	string
call_summary	Text summary of the call	string
external_app_url	Link to an application page with additional details about the call.

Example

JSON

{
  "uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
  "created_at": "2021-07-20T14:00:00.000Z",
  "updated_at": "2021-07-20T14:00:00.000Z",
  "duration": 120,
  "status": "answered by staff",
  "direction": "inbound",
  "staff_uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
  "client_uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
  "from_number": "183466347342",
  "to_number": "183466347342",
  "recording_url": "https://example.com/recording.mp3",
  "call_summary": "Client called to ask about their account balance",
  "external_app_url": "https://example.com/call-details",
  "handled_by_staff_uid": "d290f1ee-6c54-4b01-90e6-d701748f0851",
  "handled_at": "2021-07-20T14:00:00.000Z",
  "deleted_at": null
}