Create a BusinessRule

post

https://api.vcita.biz/v3/ai/business_rules

Overview

Create a new business rule for the authenticated business.

Available for Staff tokens.

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Body Params

content

string

required

The content or text of the business rule (e.g., "Always use a friendly and professional tone"). For FAQ rules, include both the question and answer.

sort_order

integer

Sort order for displaying rules within a category (e.g., 0). Lower values appear first. Defaults to 0 if not provided.

category_code

string

enum

required

The category code of the business rule. Determines how the AI agent uses this rule.

Available values:

tone_of_voice - Rules about communication style and tone the AI should adopt when interacting with clients.
policies_and_info - Rules about business operations, pricing, and scheduling policies.
things_to_avoid - Rules about topics, phrases, or actions the AI should not mention or perform.
faq - Frequently asked questions and their answers.
client_facing_bot_policies - Rules specifically for client-facing bot interactions, defining bot behavior, limitations, and escalation policies.

Allowed:

Responses